Refund policy

Refund Policy

1.     Change of Mind

• We do not offer refunds if you change your mind about a purchase. Please make sure you are certain about your decision before completing your purchase.

2.     Faulty Products

• If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantees Act NZ. This means we will either repair, replace, or offer a refund, depending on the circumstances.

3.     Warranty Limitations

• The warranty on our products does not cover defects caused or contributed to by:
• Misuse of the product
• Failure to maintain the product
• Neglect or accidents
• Ordinary wear and tear (including but not limited to rust, corrosion, normal fading, weathering, staining, discoloration, scratching, or chipping)
• Exposure to excessive heat
• Failure to use or install the product according to provided instructions or manuals
• Modifications, repairs, or tampering done by anyone other than the company

4.     Claiming Under Warranty

• To make a warranty claim, you must return the product to the store.
• The customer is responsible for any costs incurred in the claim process, including:
• Costs associated with returning the product to the store
• Costs of returning the product to you (if applicable)

5.     Exceptions to Warranty

• There is no warranty or claim for breakage of plastic, glass, or clay/earthenware items.

Feel free to reach out if you have any questions or need further clarification regarding our refund policy on gurugiftandhomeware@gmail.com or call us on 0211299673 .